Refund and Returns Policy

We stand behind the quality of our products and your satisfaction is important to us. Please read below for details regarding order cancellations, returns, and refunds.

Order Cancellation

You may request an order cancellation before the item has been produced or shipped.
If approved, you will receive a full refund.
Unfortunately, we are unable to cancel orders once production or shipping has begun.

Returns (if applicable)

We accept product returns within 14 days of delivery.
To be eligible for a return, please ensure:

• The item is unused and in original condition
• It is returned in the original packaging
• A receipt or proof of purchase is provided

Please contact our customer service team at info@latexluxeshop.com before returning any items, to ensure you’re sending to the correct address.

Important Notes

1. Custom or personalized items are non-refundable.
2. If the return is due to customer reasons, you are responsible for return shipping costs. Fees will depend on the chosen courier.
3. If the return is due to a mistake on our end (e.g. damaged or incorrect items), we will cover the shipping costs.
4. No restocking fees will be charged for returns.

Refunds (if applicable)

Once we receive and inspect your returned item, we will email you a confirmation.
If your return is approved, your refund will be processed automatically to your original payment method within a few business days.

Late or Missing Refunds

If you haven’t received a refund yet:

1. First, check your bank account again.
2. Then contact your credit card provider—it may take time before your refund is officially posted.
3. If you’ve done all of the above and still haven’t received your refund, please contact us at info@latexluxeshop.com.

We’re happy to assist you.